Monday, December 5, 2011

East Coast Wings is missing the mark

You will be hard pressed to find someone not happy to have a true wing place in Mooresville. After multiple visits, it's not going to be ECW making us all happy.

Wing night number one was filled with delicious wings, full of flavor and heat. It was unfortunately served with several missed chances to impress. Beverages gone empty, a server who does not like spicy food, bad advice about which night to come for specials, you get the idea. Let's add the fire alarm going off for several minutes and the poor fire department having to rush over for nothing - just not happy.

Visit two was with the family. It was intentionally planned on a bone-in special price night. What do you mean we are on the wrong night? My server last week emphasized that this was THE night to come. Oh well, we eat anyway. More poor service. Not fair, straight up poor. In an effort to keep our guy's wing night on schedule, one last try at the ECW and one more poor night of service. Add the balloon lady with this silly noise maker that sounds like a blender going off every single time she fills a balloon. All 100+ of them while we were there were a challenge for us to have a conversation.

Okay, let's get to the food. Prices are decent, flavors are a feature that expands the menu for non-wing eaters. As a family, we can all find something to eat easily. Just to stay with the good wing hopes - and take the bad service out - we did take out. They do not open until noon on Sunday. In the ever-competitive Sunday lunch business, this is a mistake for sure. We did get wings very quickly after ordering at noon. That was a plus. When I got home and saw my box said "hot" I knew we had an issue. Their hot is mild by most standards. These bad boys we're supposed to bring the heat. When I opened the box, it had a small container of the lava sauce in it. That was clearly an attempt to cover a mistake. That mistake continued by having the ranch (not blue cheese) inside without the carrots or celery to go with. Not only did the take out server assume the order was correct, nobody in the kitchen is verifying the orders.

Clearly, they have far more work to do than I would have hoped. After being a big fan of the Statesville location, I am sorry to have to write this. I have been told by many that Statesville has lost something too. I really hope they correct the ship soon or we are all looking for the next great wing place to come to town.

No comments:

Post a Comment